Refund & Return Policy 

At SHIPPING CONTAINERS UK LIMITED, we are committed to delivering high-quality shipping containers. If you’re not completely satisfied with your purchase, follow our Refund & Return Policy for a smooth return process. Shipping Container Return Policy.

Refund & Return Policy

At Shipping Containers UK Limited, we are committed to ensuring customer satisfaction. Please read our Refund & Return Policy carefully before making a purchase.

Returns

Return Eligibility

We accept returns for:

  • Defective products

  • Non-defective products

  • New products

  • Slightly used containers and products (subject to inspection and approval)

To be eligible for a return, the item must:

  • Be returned within 15 days of delivery or collection.

  • Be in substantially the same condition as received, allowing for reasonable inspection and minor handling.

  • Include any accessories, documentation, or components originally supplied.

  • Be accompanied by proof of purchase (receipt, invoice, or order confirmation).

Non-Returnable Items

The following items are not eligible for return unless faulty or damaged:

  • Custom-built or specially modified containers

  • Special-order products sourced specifically for a customer

  • Final-sale or clearance items clearly marked as non-returnable

Exchanges

We accept exchanges for:

  • Defective products

  • Damaged products

  • Incorrectly supplied products

  • Eligible products where the customer wishes to exchange for a similar item (subject to availability)

To arrange an exchange, please contact us at admin@buyshippingcontainers.uk.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at admin@buyshippingcontainers.uk.

Where the issue is confirmed to be our responsibility, we will:

  • Arrange a replacement or exchange where applicable.

  • Provide return instructions.

  • Cover reasonable return shipping or collection costs.

Return Process

  1. Contact our customer support team at admin@buyshippingcontainers.uk.

  2. Provide your order number, proof of purchase, and details of the return request.

  3. Wait for return authorization and instructions.

  4. Securely prepare the item for return.

  5. Return the item to the address provided by our customer service team.

Return Address

Shipping Containers UK Limited
7 Stamford Square
Lancashire, Ashton-under-Lyne
OL6 6QU
United Kingdom

Refunds

Refund Approval

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved:

  • Refunds are processed within 2 business days of approval.

  • Funds are returned to the original payment method used for the purchase.

  • Depending on your bank or payment provider, funds may take 5–10 business days to appear in your account.

Return Shipping Costs

  • For defective, damaged, or incorrectly supplied items, Shipping Containers UK Limited will cover return shipping or collection costs.

  • For customer-initiated returns of non-defective items, the customer is responsible for return shipping costs.

  • Return shipping costs paid by the customer are non-refundable.

Consumer Rights

Nothing in this policy affects your statutory rights under applicable consumer protection laws. Customers remain entitled to remedies available under UK consumer legislation, including rights relating to faulty, misdescribed, or unfit-for-purpose goods.

Customer Support

If you have any questions regarding returns, refunds, or exchanges, please contact:

Email: admin@buyshippingcontainers.uk

Our customer support team will be happy to assist you.