Business Name: Shipping Containers UK Limited
Website: https://buyshippingcontainers.uk/
Last Updated: 13 October 2026

At Shipping Containers UK Limited, we are committed to providing quality shipping containers and a transparent purchasing experience. This Refund & Return Policy explains how customers can request returns, exchanges and refunds for products purchased through our website.

1. Return Policy

We accept returns for eligible defective and non-defective products within 15 calendar days of delivery or collection, subject to the conditions outlined below.

Customers may request returns for:

• New and unused shipping containers.

• Used shipping containers that meet the return eligibility conditions.

• Products received damaged, defective or incorrectly supplied.

• Other eligible products that do not meet customer expectations.

Return Eligibility

To qualify for a standard return:

• The return request must be submitted within 15 calendar days of delivery or collection.

• The product must be in substantially the same condition as received, allowing for reasonable inspection.

• The container must not have undergone significant modifications, alterations or avoidable damage after delivery.

• Any accessories, documentation and components originally supplied should be included where applicable.

• Proof of purchase, such as an order confirmation, invoice or receipt, must be provided.

Used shipping containers are assessed against their condition at the time of sale. Pre-existing wear or cosmetic imperfections disclosed before purchase do not automatically constitute defects.

These conditions do not limit statutory consumer rights.

2. Non-Returnable Products

The following products may be excluded from discretionary returns:

• Custom-built or personalised shipping containers manufactured to customer specifications.

• Containers substantially modified at the customer’s request.

• Products that have been materially altered or damaged by the customer after delivery.

Special-order and clearance products are not automatically excluded from statutory cancellation rights merely because of their sales classification.

Products that are faulty, misdescribed or otherwise fail to meet applicable legal requirements remain subject to UK consumer protection legislation.

3. How to Request a Return

Customers can request a return by following these steps:

1. Visit the Contact Us page on our website.

2. Submit a return request including your order number, product details and reason for the return.

3. Provide photographs where relevant, particularly for damaged or defective products.

4. Our customer support team will review the request and provide return or collection instructions.

5. Prepare the product for collection or return as instructed.

Please contact us before arranging transport for a shipping container, as specialist collection equipment and delivery access may be required.

Return authorisation procedures do not remove a consumer’s statutory cancellation or faulty-goods rights.

4. Return Address

Shipping Containers UK Limited
7 Stamford Square
Ashton-under-Lyne
OL6 6QU
United Kingdom

Important: Customers must contact us before returning a product. Shipping containers may require collection from their delivery location or transport to an approved facility. The address above is our stated business return contact address and should not be used for container deliveries without prior confirmation.

5. Return Shipping and Collection Costs

Non-Defective Products

For eligible customer-initiated returns where the product is not faulty:

• The customer is responsible for the direct cost of returning or collecting the container, where legally permitted and disclosed as required.

• Shipping containers may require specialist transport or lifting equipment.

• Applicable collection arrangements and costs will be communicated before collection is scheduled.

For distance-sale cancellations, the customer must receive the legally required information about return costs, including the cost or a reasonable estimate where goods cannot normally be returned by post.

Damaged, Defective or Incorrect Products

Where a product is faulty, damaged on delivery, misdescribed or incorrectly supplied, and the issue is our responsibility:

• We will arrange an appropriate remedy in accordance with applicable consumer law.

• We will cover reasonable return transportation or collection costs where required.

• Customers will not be charged a restocking fee for exercising statutory rights.

6. Damaged, Defective or Incorrect Orders

Customers are encouraged to inspect their shipping containers upon delivery.

If a container arrives damaged, defective or different from the product ordered, please contact us as soon as reasonably possible through our website’s Contact Us page.

Where possible, provide:

• Your order number.

• A description of the issue.

• Photographs showing the condition of the container.

• Any relevant delivery documentation.

We may offer repair, replacement, exchange or refund, depending on the circumstances and applicable UK consumer law.

Customers are encouraged to report visible delivery damage promptly, but failure to report an issue within 48 hours does not remove statutory rights.

7. Exchanges

We accept exchanges for eligible products, subject to product availability and applicable return conditions.

Exchanges may be requested for:

• Defective or damaged products.

• Incorrectly supplied products.

• Eligible non-defective products where an alternative container is preferred.

For non-defective exchanges, customers may be responsible for applicable return collection and redelivery costs, where permitted.

Where an exchange is required as a statutory remedy, customers will not be charged costs that the law requires us to bear.

8. Refund Processing

Once an eligible return has been received or collected and the applicable refund requirements have been satisfied, we will confirm the refund.

Our standard refund processing arrangements are:

• Refund initiation: Within 2 business days after approval.

• Refund method: Original payment method, unless otherwise agreed or legally required.

• Estimated time for funds to appear: Typically 5–10 business days after initiation, depending on the payment provider.

For statutory distance-sale cancellations, refunds will be issued within the applicable legal deadline, generally no later than 14 days after we receive the returned goods or satisfactory evidence that they have been sent back, where applicable.

Where cancellation occurs before delivery, the relevant statutory refund deadline applies.

Eligible standard outbound delivery charges will be refunded where required by law. Additional charges for premium delivery options may not be refundable beyond the cost of standard delivery.

9. Restocking Fees

We do not charge a standard restocking fee for eligible consumer returns.

Customers may still be responsible for applicable return transportation or collection costs on non-defective returns, as described in this policy.

Any lawful deduction for diminished product value resulting from handling beyond what is necessary to inspect the goods will be assessed in accordance with applicable consumer legislation.

10. Statutory Consumer Cancellation Rights

For qualifying online purchases by consumers, UK law generally provides a 14-day cancellation period beginning the day after the goods are delivered.

Our 15-calendar-day standard return window provides an additional opportunity to request eligible returns, without reducing any statutory rights.

Customers exercising statutory cancellation rights may be required to return goods within 14 days after notifying us of cancellation, unless we arrange collection.

Certain products, including genuinely personalised or made-to-specification goods, may be exempt from statutory cancellation rights where the law permits.

Statutory cancellation rights generally do not apply in the same way to business-to-business purchases.

11. Business Purchases

Purchases made wholly or mainly for business purposes may be subject to different contractual return arrangements.

Business customers should review any agreed quotation, invoice or sales terms. Statutory consumer cancellation provisions do not automatically apply to commercial purchases.

Nothing in this section excludes rights or remedies that cannot legally be excluded.

12. Contact and Return Assistance

For questions regarding returns, exchanges, damaged products or refunds, please visit:

Website: https://buyshippingcontainers.uk/
Contact Page: https://buyshippingcontainers.uk/contact-us/

Our customer support team will provide assistance with return requests, collection arrangements and refund enquiries.

13. Consumer Rights

Nothing in this Refund & Return Policy limits or excludes any rights available under applicable UK law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Where a provision of this policy conflicts with mandatory consumer protection legislation, the applicable statutory rights will take precedence.