Refund & Return Policy
At Shpping Containers uk, we are committed to providing high-quality shipping containers to our customers. We understand that there may be occasions when you need to return a product. This Refund & Return Policy outlines the terms and conditions for returning items purchased from us and how refunds are processed.
Returns
If you are not completely satisfied with your purchase, you may return the item under the following conditions:
Eligibility for Returns: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Return Period: You must initiate the return process within 30 days of receiving your item.
Proof of Purchase: A receipt or proof of purchase is required to process your return.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within two business days, and a credit will automatically be applied to your original method of payment within a certain number of days, typically within 5-10 business days.
Partial Refunds: In certain situations, partial refunds may be granted (if applicable):
- Items not in their original condition, damaged, or missing parts for reasons not due to our error.
- Items returned more than 30 days after delivery.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [customer service email] and send your item to: Fosker Containers, 60 Market Square, Wolverhampton, England, WV3 0NL.
Shipping Returns
To return your product, mail it to: Fosker Containers, 60 Market Square, Wolverhampton, England, WV3 0NL.
Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us immediately at [customer service email] with details of the product and the defect. We will provide instructions on how to return the item and will cover the shipping costs for the return.
Additional Information
Return Process: After contacting customer service and receiving return authorisation, securely package the item and include your receipt or proof of purchase. Ship the item using a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item.
Refund Processing Timeline: Refunds are typically processed within 5-10 business days after we receive your returned item. Processing times may vary depending on your payment method and financial institution.
Non-Returnable Items: Certain items may not be eligible for return, including custom orders, final sale items, and perishable goods. Please check the product description before purchase.
Consumer Rights: Our policy complies with local and international consumer protection laws. You have the right to a full refund for any faulty goods or any purchase canceled within the statutory period.
Customer Support: If you have any questions or need assistance with your return, our customer support team is here to help. Contact us via email at support@foskercontainers.com